Rain Spa Supply
 
 
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Welcome to Rain Spa Supply
 

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Terms and conditions


Welcome to our website. This website is operated by Rain & Matthew Trade Ltd (Referred to as we/our/us). Your continued use of this website indicates that you are agreeing to comply with and be bound by the following terms and conditions. Our company registration number is 07542956 and VAT number is 123292439, registered at Unit 42, Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ. The term ‘you’ refers to the user or viewer of our website.

Pricing
All prices on the website exclude VAT. Due to possible fluctuations in our supplier prices, we reserve the right to change our price or the description given for any item without notice.

Payment
We recommend and accept bank transfers but goods are not dispatched until cleared funds (Included payment for goods and delivery charge) have reached our bank account. We also accept cheques or on-line payments.

Delivery
Normally we provide next day delivery. But if the products are not in stock, it will take approximately 10 working days to arrive. Global customers please contact service@rainspasupply.co.uk to confirm the delivery charge. Signature is required when our courier leave parcels. Failed deliveries will be charged re-delivery fees.

It is your responsibility to note any missing or incorrectly delivered items on the delivery note and notify us of any shortages within 2 working days of delivery.

Returns and refunds
Returned goods will not be accepted unless agreed by our customer services. 20% restocking fee will be charged. Goods returned in a condition unacceptable for sale will be refused.

Privacy Policy
When you place an order, we need to know your name, company name, e-mail address, delivery address, contact telephone number. This will allow us to process and fulfill your orders and to notify you of your order status. As required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your premises for delivery. If you choose not to give us your telephone number then we may not be able to process your order.

Rainspasupply does not sell, trade or rent your personal information to any other 3rd party. We may, however, occasionally use the information to inform our customer base of special offers, sales, special events and price alterations, unless you advise us that you prefer us not to do so via our website customer services pages, telephone or email.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service on +44 (0)1189 770 222 or email service@rainspasupply.co.uk.

Security
We promise to ensure that your information is safe. In order to prevent unauthorized access or disclosure, we put it in suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Cookies information
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features, personalised advertisements on other Web sites and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of rainspasupply.co.uk's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any rainspasupply.co.uk products and services that require you to Sign in.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

We have taken great measures to ensure that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email through this website.


 
 

© Copyright 2017 Rain Spa Supply | Terms and Conditions